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For Customers

The Board regulates Nova Scotia Power and the province’s five municipal electric utilities. The Board’s role is to ensure customers receive safe and reliable service at just and reasonable rates.

HELPFUL VIDEOS: 

  • Overview of what the Board does (pour une version française, cliquez ici.)
  • Overview of the hearing process (pour une version française, cliquez ici.)

Below you will find information about the regulation of electric utilities:

  • How are power rates set?
  • How do I make a complaint?
  • Is the Board involved with energy efficiency and renewable energy?
  • What are the types of electricity hearings?
  • What NERC reliability standards apply to NS Power?
  • Frequently Asked Questions (FAQs) about electricity?

Mandates

  • Electricity
    • For Customers
      • Changes in Power Rates
      • Customers / Public - Electricity User Guide
      • Electricity: Frequently Asked Questions
      • Energy Efficiency and Renewables
      • Types of Electricity Hearings
    • For Utilities
    • Make a Complaint
    • Renewable to Retail
    • Utility Map
    • List of Utilities - Electricity
    • Capital Expenditures
    • Reports
  • Gasoline & Diesel Pricing
  • Halifax Water District Energy System
  • IESO Regulation
  • Natural Gas

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Nova Scotia Energy Board

3rd Floor, Summit Place 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6

(902) 424-1332    Toll Free: 1-833-809-0040
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